Haven Systems
Request a demo

Distribution and delivery outcomes

Eleven steps from storefront to analytics, each with its own measure. These are targets: a measured value appears only with an evidence record.

  1. Storefront
    Product page availability
    Target
    ≥ 99.5% monthly
    SLA
    Page served < 2.5 s LCP
    Measurement pending
    Method: Synthetic uptime checks + RUM
  2. Reservation
    Reservation success rate
    Target
    ≥ 98% of attempts
    SLA
    Confirmation < 5 s
    Measurement pending
    Method: Successful reservations ÷ attempts
  3. Payment
    Payment confirmation latency
    Target
    p95 < 30 s
    SLA
    Webhook processed < 60 s
    Measurement pending
    Method: Intent created → signed webhook received
  4. Verification / pharmacist gate
    Verification turnaround
    Target
    Median < 20 min in business hours
    SLA
    ≤ 60 min
    Measurement pending
    Method: Queued → pharmacist decision timestamp
  5. Warehouse allocation
    Pick accuracy
    Target
    ≥ 99.5% lines correct
    SLA
    Allocated < 30 min
    Measurement pending
    Method: Correct lines ÷ picked lines (audit sample)
  6. Rider / courier assignment
    Assignment time
    Target
    Median < 10 min
    SLA
    ≤ 30 min
    Measurement pending
    Method: Ready-for-dispatch → rider accepted
  7. Route
    On-time delivery
    Target
    ≥ 95% within promised window
    SLA
    Promised window met
    Measurement pending
    Method: Delivered within window ÷ delivered
  8. Cold-chain monitoring
    Temperature excursions
    Target
    0 excursions > 15 min outside 2–8 °C
    SLA
    Alert < 5 min after excursion
    Measurement pending
    Method: Logger readings per shipment
  9. Proof of delivery
    POD capture rate
    Target
    ≥ 99% with signature or OTP
    SLA
    POD synced < 15 min
    Measurement pending
    Method: Deliveries with valid POD ÷ deliveries
  10. Settlement / refunds
    Refund cycle time
    Target
    Median < 3 business days
    SLA
    ≤ 7 business days
    Measurement pending
    Method: Refund requested → funds returned
  11. Analytics
    Data freshness
    Target
    Dashboards < 1 h behind source
    SLA
    Pipeline failure alert < 15 min
    Measurement pending
    Method: Last successful pipeline run timestamp