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12px;border-radius:var(--r-2);font-size:var(--step--1);white-space:pre-wrap;max-width:92%}.msg.user{background:var(--teal);color:#fff;justify-self:end}.msg.bot{background:var(--surface-2);color:var(--ink)}.msg .meta{font-size:11px;color:var(--ink-3);margin-top:6px}.msg .cites{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.confirm-card{border:1px solid var(--teal);border-radius:var(--r-2);padding:10px 12px;background:var(--surface);margin-top:8px}.ely-form{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line)}.ely-disclose{font-size:11px;color:var(--ink-3);padding:0 14px 10px}.overlay{position:fixed;inset:0;background:#0a192f8c;z-index:80;display:grid;place-items:start center;padding:10vh 12px 12px}.dialog{background:var(--surface);color:var(--ink);border-radius:var(--r-3);width:min(640px,100%);box-shadow:var(--shadow-pop);max-height:80vh;display:flex;flex-direction:column;overflow:hidden}.dialog.wide{width:min(860px,100%)}.dialog header{padding:18px 20px 6px;display:flex;align-items:center;gap:12px}.dialog header h2{font-size:var(--step-2);margin:0}.dialog .body{padding:10px 20px 20px;overflow-y:auto}.dialog footer{padding:14px 20px;border-top:1px solid var(--line);display:flex;gap:10px;justify-content:flex-end;flex-wrap:wrap}.cmdk input{border:0;border-bottom:1px solid var(--line);border-radius:0;font-size:var(--step-1);padding:16px 20px}.cmdk ul{list-style:none;margin:0;padding:6px;overflow-y:auto}.cmdk li a{display:grid;grid-template-columns:80px 1fr auto;gap:12px;padding:10px 12px;border-radius:var(--r-1);color:var(--ink);text-decoration:none}.cmdk li a[aria-selected=true],.cmdk li a:hover{background:var(--surface-2)}.toasts{position:fixed;left:50%;transform:translate(-50%);bottom:20px;z-index:90;display:grid;gap:8px;width:min(460px,calc(100vw - 24px))}.toast{background:var(--navy);color:var(--ivory);padding:12px 14px;border-radius:var(--r-2);box-shadow:var(--shadow-pop);display:flex;gap:10px;align-items:start;font-size:var(--step--1)}.toast.crit{background:var(--crit)}.toast a{color:var(--gold);font-weight:700}.admin{display:grid;grid-template-columns:252px minmax(0,1fr);min-height:100vh}.admin.collapsed{grid-template-columns:64px minmax(0,1fr)}.side{background:var(--navy);color:#c9cfd8;position:sticky;top:0;height:100vh;overflow-y:auto;padding:14px 10px 20px}.side .logo{padding:6px 8px 16px;display:block}.side .logo img{height:30px;width:auto}.side h3{font-size:12px;color:#98a3b3;margin:16px 10px 6px;font-weight:700}.side a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:var(--r-1);color:#e6e9ee;text-decoration:none;font-size:var(--step--1)}.side a:hover{background:var(--navy-700)}.side a[aria-current=page]{background:var(--navy-700);box-shadow:inset 3px 0 0 var(--gold)}.side .status-pill{font-size:10px;padding:1px 6px;border-radius:999px;border:1px solid #39527A;color:#98a3b3;margin-left:auto}.admin.collapsed .side h3,.admin.collapsed .side a span,.admin.collapsed .side .status-pill{display:none}.topbar{position:sticky;top:0;z-index:30;display:flex;gap:12px;align-items:center;padding:10px var(--gutter);background:var(--surface);border-bottom:1px solid var(--line)}.topbar .crumbs{margin:0}.admin-main{padding:24px var(--gutter) 64px;min-width:0}.admin-main h1{font-size:var(--step-3)}@media(max-width:900px){.admin{grid-template-columns:1fr}.side{position:fixed;z-index:70;width:260px;transform:translate(-100%);transition:transform .2s}.side.open{transform:none}}.bell{position:relative}.bell .count{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;border-radius:9px;background:var(--crit);color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center;padding:0 4px}.popover{position:absolute;right:0;top:calc(100% + 8px);width:min(380px,calc(100vw - 24px));background:var(--surface);border:1px solid var(--line-strong);border-radius:var(--r-2);box-shadow:var(--shadow-pop);z-index:50}.popover .list{max-height:420px;overflow-y:auto}.popover .item{display:block;padding:10px 14px;border-bottom:1px solid var(--line);color:var(--ink);text-decoration:none;font-size:var(--step--1)}.popover .item.unread{box-shadow:inset 3px 0 0 var(--teal);background:color-mix(in srgb,var(--teal-100) 35%,transparent)}.kpis{position:relative;display:grid;grid-template-columns:repeat(auto-fit,minmax(128px,1fr));border:1px solid var(--line);border-radius:var(--r-2);background:var(--surface)}.kpi{padding:14px 16px;border-right:1px solid var(--line)}.kpi:last-child{border-right:0}.kpi .v{font:700 clamp(1.05rem,1.6vw,var(--step-2))/1.1 var(--font);overflow-wrap:anywhere;font-variant-numeric:tabular-nums}.kpi .l{font-size:var(--step--1);color:var(--ink-3)}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-2);padding:18px;min-width:0}.panel h2{font-size:var(--step-1);margin-bottom:4px}.panel .sub{font-size:var(--step--1);color:var(--ink-3);margin:0 0 12px}.grid-2{display:grid;grid-template-columns:repeat(auto-fit,minmax(420px,1fr));gap:16px}@media(max-width:520px){.grid-2{grid-template-columns:1fr}}.toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:end;margin:16px 0}.toolbar .field{flex:0 1 170px;min-width:130px}.toolbar .field input,.toolbar .field select{min-height:36px;padding:6px 9px;font-size:var(--step--1)}.empty{text-align:center;padding:40px 16px;color:var(--ink-3)}.empty strong{display:block;color:var(--ink);font-size:var(--step-1);margin-bottom:6px}.skeleton{background:linear-gradient(90deg,var(--surface-2),var(--sunken),var(--surface-2));background-size:200% 100%;animation:sk 1.2s infinite;border-radius:var(--r-1);min-height:16px}@keyframes sk{to{background-position:-200% 0}}.timeline{list-style:none;margin:0;padding:0;border-left:2px solid var(--line)}.timeline li{position:relative;padding:0 0 16px 18px;font-size:var(--step--1)}.timeline li:before{content:"";position:absolute;left:-6px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--line-strong)}.timeline li.reply:before{background:var(--teal)}.timeline li.internal_note:before{background:var(--gold)}.timeline li.priority_changed:before{background:var(--crit)}.timeline .body{background:var(--surface-2);border-radius:var(--r-1);padding:8px 10px;margin-top:6px}.timeline li.internal_note .body{background:var(--warn-bg)}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(460px,100vw);background:var(--surface);border-left:1px solid var(--line-strong);z-index:85;box-shadow:var(--shadow-pop);overflow-y:auto;padding:22px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:20px}@media(max-width:1000px){.ticket-layout{grid-template-columns:1fr}}.watermark{position:relative}.watermark:after{content:"DEMO DATA";position:absolute;right:14px;top:-11px;z-index:2;background:var(--bg);font:700 12px var(--font);color:var(--gold-700);border:1px solid var(--gold);padding:2px 8px;border-radius:3px;pointer-events:none}.prose{max-width:78ch}.prose pre{background:var(--surface-2);padding:12px;border-radius:var(--r-1);overflow-x:auto;font-size:13px}.prose table{margin:12px 0}.prose code{font-family:var(--mono);font-size:.9em;background:var(--surface-2);padding:1px 4px;border-radius:3px}.chart{position:relative}.chart svg{overflow:visible}.chart .axis text{font:400 11px var(--font);fill:var(--ink-3)}.chart .axis line,.chart .axis path{stroke:var(--grid)}.chart .gridline{stroke:var(--grid);stroke-width:1}.chart .target{stroke:var(--ink);stroke-dasharray:5 4;stroke-width:1.5}.chart .mark:focus{outline:none;stroke:var(--ink);stroke-width:2}.chart-tip{position:absolute;pointer-events:none;z-index:5;background:var(--navy);color:var(--ivory);padding:8px 10px;border-radius:var(--r-1);font-size:12px;line-height:1.4;box-shadow:var(--shadow-pop);white-space:nowrap;transform:translate(-50%,calc(-100% - 10px))}.chart-tip strong{font-size:14px;display:block}.chart-tip .k{display:inline-block;width:14px;border-top:2px solid;vertical-align:middle;margin-right:6px}.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12px;color:var(--ink-2);margin:6px 0 10px}.legend i{display:inline-block;width:12px;height:12px;border-radius:3px;margin-right:6px;vertical-align:-1px}.legend i.line{height:0;border-top:2px solid;border-radius:0;width:16px;vertical-align:middle}.chart-actions{display:flex;justify-content:flex-end}